Some cards need to start from scratch.

One card means one original design, delivered as one final digital image.

It can contain one person, two people, a family, pets, or a mix of them. The $99 price is for the finished card, not for a particular number of faces.

What it doesn't include is multiple final versions. If you want the same idea adapted for several different people or photographs, alternate finished compositions, or several cards from the same concept, that's a multi-card project and we'll quote it separately.

No. We won’t add your commissioned design to the shop or adapt it into a shop card for other people to personalize. That promise applies to every commission, whether it’s one card, a set, or a project for your business.

If you give us permission to show the finished card on our website or social media, that is permission to showcase the work only. It does not make your design available for sale.

Not under the standard $99 one-card price.

That price is for personal use.

If the card will be used by a company, in marketing, in paid content, on products, or for another commercial purpose, say so in the form. Commercial usage is agreed as part of a custom quote before work starts.

AI image tools are part of the process.

We set the visual direction, decide how the people belong inside it, choose and revise the output, correct what doesn't work, and finish the card. Usually that takes several passes.

What you're paying for isn't access to a generator. It's the direction, judgment and work between the first idea and the version that's finally worth sending.

Photos you don't have the right or permission to use.

If a child appears, the request must come from an adult who has the right to provide the photograph.

We won't take on anything that sexualizes, exploits, humiliates, or otherwise harms a minor; work intended to humiliate or harass someone; or anything we don't think we can do responsibly or well.

We'd rather say no before you've paid than take your money for something we don't believe we can deliver properly.

One to three photographs. Clear is more useful than beautiful. Faces should be reasonably well lit and unobstructed, looking somewhere near the camera. No sunglasses or heavy filters if you can avoid them. Different angles help.

If several people or pets should appear, send the clearest photographs you have. If we need something else after seeing the form, we'll ask by email.

References are optional. You don't need to know a style name and you don't need to make a mood board. If you have references, one to five is plenty: another card, an illustration, a photograph, a film still, a color, a screenshot.

Two good references usually tell us more than two paragraphs of adjectives.

They're used to make your commission.

Fond & Fold doesn't publish your source photographs and doesn't use them to train other card designs or its own AI models.

Some service providers may process files as part of producing or delivering the card; the Privacy Policy explains that side of the process.

If you give permission to share the finished card, that permission still does not include your source photographs.

We start with the form, then keep the details, questions and updates in email so everything stays clear and in one place.

For a larger project, there may be more back and forth, but the whole collaboration still happens online through email.

We reply to the initial form within three business days.

Before payment, there may be a little back and forth by email if something needs clarifying. We don't put a clock on that part because it depends on how quickly the details settle.

Once payment is received and the final details are clear, the first version arrives within five business days.

From there, you have five calendar days to make tweaks.

For multi-card or business projects, the timeline is included in the written quote.

Yes.

Your five-calendar-day change window starts when we send the first version. During those five days, you can send as many notes as you need.

We reply with an updated version or a clear response within two calendar days. If several notes arrive before we've replied, we'll fold them into the same update.

The five-day window doesn't restart every time a new version arrives.

A tweak is something built on the agreed direction: likeness, hair, color, wording, crop, clothing detail, a small object, something that clearly isn't working.

A new concept is different. Changing the occasion, replacing the central idea, rebuilding the composition from scratch, or turning it into a different card is a new commission.

Write things down as you notice them and send them whenever you like. We'll gather what has arrived before the next update.

That's what the five-day window is for.

Tell us plainly what's wrong. “Her face feels too round” gets us somewhere. “Something feels off” gives us much less to work with.

Once work has started, the commission is normally non-refundable. That doesn't affect rights that can't legally be waived, or a case where we can't deliver the agreed work.

If you're not sure whether this kind of illustration is for you at all, a regular card from the shop is a much cheaper way to see what Fond & Fold looks like with someone you know in it.

Yes. Personal use includes printing the finished card.

But what we deliver is a high-resolution digital image, not a press-ready production file.

It isn't prepared in CMYK, and it doesn't include bleed, crop marks, printer profiles or a proof for a particular printing service. Printed color and trimming can therefore look different from what you see on screen.

If printing matters, especially for more than one copy, print a test first.

We don't currently print or mail physical cards.

You keep whatever rights you already have in your source photographs.

The one-card commission includes ongoing personal use of the finished card: you can send it, post it on your own personal accounts, keep it, frame it or print it for yourself.

Fond & Fold will only share the finished card publicly if you check the optional permission box in the form.

That permission is for showcasing the finished card only. It does not give permission to publish your original photographs or offer your commissioned design for sale.

Commercial use is separate and must be agreed in writing.